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581fb325-09fa-4d00-88dd-73225f2350c6

Customer service Agent

Secretarial / Office Management / Personal Assistance Permanent . Egypt .02/11/2021

Description

Job Summary:

  • Managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.

Duties & Responsibilities:

  1. Manage incoming phone calls.
  2. Identify and assess customers’ needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid, and complete information by using the right methods/tools.
  5. Meet personal/customer service team sales targets and call handling quotas.
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  7. Keep records of customer interactions, process customer accounts, and file documents
  8. Follow communication procedures, guidelines, and policies.
  9. Take the extra mile to engage customers.

Job Requirments:

  • Bachelor's Degree holder
  • Active listening skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Company name

Ariika

Monthly gross salary

Between 3 200EGP and 5 000EGP

Other Benefits

- Transportation allowance, Medical insurance

Payroll country

Egypt

Location

Cairo Governorate, Cairo, -, Egypt Africa